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  • 4:30am - 9:30am ALBUQUERQUE INTERNATIONAL BALLOON FIESTA® ASCENSION VIEWING WITH HOT AIR BALLOON RIDE
    Type: Tour

    Includes transportation from the Hyatt, admission to Fiesta Park and Chaser’s Club (see Mass Ascension Package for details) and balloon ride during this morning’s Mass Ascension. SOLD OUT

  • 5:00am - 9:30am ALBUQUERQUE INTERNATIONAL BALLOON FIESTA® ASCENSION VIEWING
    Type: Tour

    Includes transportation from the Hyatt, admission to Fiesta Park and Chaser’s Club. Fee is non-refundable SOLD OUT

  • 8:00am - 1:00pm Sandia Peak Tramway with Visit to Old Town
    Type: Tour

    Includes transportation from Hyatt, professional tour guide; round-trip flight on the Sandia Peak Aerial Tramway; bottled water and walking Tour of Old Town. Fee is non-refundable

  • 10:00am - 4:00pm Quality Service Contractors (QSC) Commercial Service Peer Group
    Type: QSC

    By invitation only. Email qsc@phccweb.org for more details.

  • 10:00am - 5:00pm Tour of Santa Fe
    Type: Tour

    Includes transportation from the Hyatt, professional tour guide; walking tour of Santa Fe Plaza area; admission to Loretto Chapel and San Miguel Mission; bottled water on coach. Fee is non-refundable

  • 1:00pm - 5:00pm Old Town Albuquerque and Bosque Biking Tour
    Type: Tour

    Includes transportation from the Hyatt; professional tour guide; walking tour of Old Town; Bosque Biking Tour, bottled water. Fee is non-refundable.

  • 1:00pm - 5:00pm Tour of Old Town Albuquerque and Museum Duo
    Type: Tour

    Includes transportation, professional guide; walking tour; museum admissions. Fee is non-refundable.

  • 2:00pm - 5:00pm Breaking Bad RV Tour
    Type: Tour

    Includes transportation from the Hyatt, tour guide, visits to sites around Albuquerque and a light meal with drink at Los Pollos Hermanos. Fee is non-refundable. ALMOST SOLD OUT

  • 7:30am - 5:00pm Quality Service Contractors (QSC) Pillars of Success: Business Strategy Workshop
    Type: Business Management

    Pillars of Success Strategic Planning, presented by QSC, take you through a deep dive into enhancing your business strategy and sharpening your strategic plan. Open to all, pre-registration req'd.

  • 8:00am - 9:15am Safer Jobsites at Your Fingertips: Why Mobile Technology Should Be at the Center of Safety Management
    Type: Technology

    Mobile technology is radically changing...

  • 8:00am - 9:15am The Pumpkin Plan: A Simple Strategy for Growing a Remarkable Business
    Type: QSC

    It’s your turn to grow an award winning, explosive company!

  • 9:30am - 10:30am Residential Smart Pumps – Application, Operation, Myths and Realities
    Type: RPA

    Variable Speed ECM circulators are wondrous things that do more - much more

  • 9:30am - 10:45am Help Wanted! Recruit & Retain Your Future
    Type: Business Management

    Build your team. Build your business. Build your future.

  • 9:30am - 10:45am The Roaring 20s – Silicon Valley Conquers the Construction Industry
    Type: Technology

    Yes, technology is revolutionizing construction…BIM, robotic layout and cloud collaboration, etc.

  • 11:00am - 12:00pm Presentation: Hydronic Flooring Installation Practices and Guidelines
    Type: RPA

    This presentation will explore many types of hydronic flooring

  • 11:00am - 12:15pm 21 Ways to Increase Productivity and Profitability
    Type: Business Management

    We’re putting you on a fast track to success.

  • 11:00am - 12:15pm Latinx! Understanding Demographics and Your Industry’s Future
    Type: Business Management

    Why Latinx?

  • 1:30pm - 2:30pm Data-Driven Decisions: How to Drive Efficiency in Your Business
    Type: Business Management

    Identify and evaluate key metrics

  • 1:30pm - 2:30pm Self-Funded Marketing: Stop Depending on Word-of-Mouth, Without Spending an Extra Cent
    Type: Sales/Marketing

    There’s no doubt … word-of-mouth is powerful

  • 1:30pm - 3:30pm Association Executives Council (AEC) Board Meeting
    Type: Meeting

    All State and Local Executives

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Alter Kirk
Organization: Fast Management, Inc.

Alter Kirk
Organization: Fast Management, Inc.


Kirk Alter is an Associate Professor in Purdue University’s Dept. of Building Construction Management, president of Fast Management, Inc., a member of the PHCC Educational Foundation’s Board of Governors and director for their management courses. He worked his way up from an apprentice to business owner, which brings a uniquely well-rounded perspective to his training sessions.


Appelman Scott


Scott Appelman is the founder and president of Rainbow Ryders, Inc.- the largest balloon ride business in the United States. Rainbow Ryders operates 26 balloons year round doing over 2200 flights per year. Flying over 22,000 passengers annually. Rainbow Ryders’ pilots have flown in 45 states and managed events in Colorado Springs, Phoenix, Chihuahua and Guadalajara, Mexico


Applegate Tom
Organization: Natl Council Local Adminstrs Career & Tech Educ


Thomas N. Applegate is a lifelong educator and workforce development professional having served as a high school career and technical education (marketing education) teacher, adult education instructor, college professor and college dean.


Barba John
Organization: Taco


ohn Barba has been in the heating industry most of his life, growing up in his family’s plumbing and heating business outside of Boston. John’s practical experience includes everything from ditch digging and drain cleaning to boiler piping and PEX installing, as well as business management and contractor sales. Since 1995, John has trained over 27,000 contractors on the fine art and subtle scie


Barba John
Organization: Taco


John Barba has been in the heating industry most of his life, growing up in his family’s plumbing and heating business outside of Boston. John’s practical experience includes everything from ditch digging and drain cleaning to boiler piping and PEX installing, as well as business management and contractor sales. Since 1995, John has trained over 27,000 contractors on the fine art and subtle sci



Chester Eric


A trusted source in the global dialogue on employee engagement, workplace culture, and the emerging generation since 1986.


Clark Christopher
Organization: Ferguson Enterprises, Inc


Chris Clark is the Director of Customer and Market Analytics at Ferguson Enterprises in Newport News, VA. He started at Ferguson in 2005 as the Senior Market Research Analyst and now leads Ferguson’s Market Research and Customer Analytics programs. In his current role, Chris oversees Ferguson’s Market Research, Customer Experience, Customer Insights, and Digital Analytics teams. Their combin


Cohen Kevin
Organization: Kevin Cohen Plumbing Inc

Criniti Jim
Organization: Zoom Sewer & Drain, Inc.


Jim Criniti is the president of Zoom Drain in Philadelphia and one of the founders of the Zoom Drain franchise. With help from great mentors and business coaches, he’s grown his business from one used white truck into a multi-shop multi-million dollar drain and sewer cleaning company, and in addition, has helped create a growing franchise system that currently operates in 10 states.


DeAngelo Bo
Organization: Viega LLC

DeAngelo Bo
Organization: Viega LLC


With 30-plus years in the P&M trades and manager for one of Viega's most advanced training facilities in North America, Bo DeAngelo's passion for training is palpable. An outspoken industry bad boy, Bo pulls no punches when it comes to the stature and importance of the plumber/pipefitter and the elevation of their business practices to match their construction competence.


Dickinson Brigham
Organization: Power Selling Pros


Brigham Dickinson is president of Power Selling Pros and founder of the Power Certification Program, a call handling training program that holds teams accountable to booking calls and creating WOW Experiences over the phone. Brigham started Power Selling Pros when he saw that call handlers needed assistance consistently converting calls to bookings back in 2009.


Dobkin Beth A
Organization: Quality Service Contractors


Beth Dobkin has 16 years of successful business ownership, 28 years of management and over 16 years of consulting experience and is a business management coach and director of coaching services for the Quality Service Contractors of the Plumbing Heating Cooling Contractors Association since April 2012.


Dobkin Beth A
Organization: Quality Service Contractors


Beth Dobkin has 16 years of successful business ownership, 28 years of management and over 16 years of consulting experience and is a business management coach and director of coaching services for the Quality Service Contractors of the Plumbing Heating Cooling Contractors Association since April 2012.


Finch Jon
Organization: Milwaukee Tool


Jon Finch is the VP of Training and Recruiting for Milwaukee Tool. He has spent the last 18 years working on finding the best people to help the company realize growth over 20% each year. Jon embraces the technology for each generation entering the business and has focused on the profitability required to sustain growing business needs.


Fong William
Organization: Air-Conditioning, Heating & Refrigeration Institute


William is the VP of IT and Business Solutions at AHRI. Prior to joining AHRI, he was the SVP of IT Solutions at Intersections Inc., a leading provider of identity risk management services. William also held key management positions at AARP. William earned a Bachelor’s degree from the University of Virginia, an MS and an MBA from George Mason University


Frew Susan
Organization: Sunshine Plumbing Heating Air


Having coached 17 different trades to success Susan Frew now uses her experience to propel their family plumbing business. Susan Roberts Frew is a former International VP with AT&T Wireless, Business Coach with ActionCOACH business Coaching, Instructor for the SBA’s national Emerging Leaders program, radio host of “Coaching Not Just for Sports” on ESPN radio in Denver.


Gold Rebecca
Organization: Quality Service Contractors


Rebecca Gold is a business coach for the Quality Service Contractors of the Plumbing Heating Cooling Contractors Association since November 2015. She is a strategic adviser and coach driven by a relentless passion to help small business owners get what they really want, in business and in life.


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