The Single Most Important Piece of Business Advice

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Customers need YOU. They are not an interruption to your job, they are the reason you have a job. So why do your CSRs dread answering the phone? Why are your technicians bothered when asked to visit “those” customers? Why are owners frustrated when their employees don’t go the extra mile? If you often find yourself just going through the motions at work, getting sucked into the monotony of your job, chances are your employees are doing the same. It is easy to get caught up in the routine aspects of what you do- booking calls by default, indifferently closing sales, or eagerly chasing money. You do what you have to do to get by- maybe even the bare minimum. Let’s start elevating your business expectations to exceed customer expectations with a set of 8 simple mental reconditioning techniques.