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Event Sessions

  • Auxiliary Marketing and Registration
    Type: Operations

    Tue., Oct. 2nd: 1:00pm-5:00pm Wed., Oct. 3rd: 8:00am-5:00pm

  • 1:00pm - 5:00pm QSC Commercial Service Peer Group Discussion
    Type: Meeting

    QSC Business Coach Beth Dobkin will lead open and informative discussions among contractors who have a commercial base of at least 50%.

  • 1:30pm - 4:00pm Chemours Support Center Tour & Training Session
    Type: Tour

    Join Chemours on a tour of their newly opened Training and Technical Support Center in Indy! Additional fee required

  • 1:30pm - 5:30pm Delta Design Center Tour
    Type: Tour

    Join Delta for an interactive experience at their global headquarters in Indianapolis. Meet in the hotel lobby. Additional fee required

  • 7:30am - 8:30am Quality Service Contractors (QSC) Member Breakfast
    Type: Breakfast

    Breakfast is the most important meal of every day and mixing and mingling are the most important parts of each QSC event!

  • 7:30am - 5:00pm Service Contractors Central - Powered by QSC
    Type: QSC

    Service Contractors Central will provide the hub for all contractors to network, have fun, learn and connect with current and soon-to-be friends. This Indy-themed area located in the heart of the Wes

  • 8:00am - 9:15am Connected Data: It’s a Valuable Business Tool!
    Type: Technology

    Sure, connected systems often lead to satisfied homeowners. But...

  • 8:00am - 9:15am Creating an Innovation Culture
    Type: Technology

    How has the world changed since you entered the workforce? How has the culture of your company changed?

  • 8:30am - 10:30am QSC Service Performance Roundtable Discussions
    Type: Seminar

    Ever feel like you’re missing out on something, but you can’t quite put your finger on what it is? This session will help you eliminate that fear in Indianapolis and inspire conversation on lots of

  • 9:30am - 10:30am RPA Presentation: Radiant Heating Do’s and Don’ts
    Type: RPA

    Want to know what makes a radiant heating system work terrific? Join us to examine some of the work done by hacks that leave a terrible taste for radiant in the minds of customers as well as some work

  • 9:30am - 10:45am “What’s it Worth?” What You Need to Know to Value and Sell Your Business
    Type: Business Management

    Set your personal feelings aside! UAC Showcase Seminar

  • 9:30am - 10:45am How to Keep Your Techs ‘Tech Savvy’ and Improve Your Bottom Line
    Type: Sales/Leadership

    Technology is moving at the speed of light these days …

  • 10:30am - 11:00am Quality Service Contractors (QSC) Networking Break
    Type: QSC

    Power Up! This break will give you those few extra moments needed to spend time with industry cohorts and refresh your energy.

  • 10:30am - 11:30am RPA Presentation: Benefits of Manifold Flow Meters in Modern Design
    Type: RPA

    This seminar will explore the design options that manifold flow meters make possible by controlling output through precise flow delivery to radiant panels.

  • 11:00am - 12:00pm Quality Service Contractors (QSC) Education Session – Inventory Control Basic Training
    Type: Seminar

    Joe Hodes, President of Hodes Company and an active and supportive QSC Associate member, will deliver this hour-long anecdotal session that will assist attendees in improving inventory control systems

  • 11:00am - 12:15pm Issues Facing 2nd & 3rd Generation Business Owners
    Type: Business Management

    One of the most difficult processes a family business goes through is transitioning from one generation to another. While each generation has their own ideas of how to bring the business forward, mak

  • 11:00am - 12:15pm Make Your Inventory Work For You!
    Type: Business Management

    Your inventory is one of the largest expenses and cash outlays in your company

  • 11:30am - 12:30pm RPA Presentation: Maximizing System & Pump Efficiency of Hydronic Systems with Air/Dirt Separation
    Type: RPA

    Air and dirt in a hydronic system have negative effects and diminish the system’s efficiency. Learn how to maximize system & pump performance in a hydronic system by utilizing air and dirt separators

  • 12:00pm - 1:30pm Quality Service Contractors (QSC) Networking Lunch
    Type: Lunch

    Nothing promotes relationship-building like the opportunity to “break bread” together. QSC Contractors and Industry Partners value these interactions as vitally important. These conversations allow fo

  • 1:00pm - 2:00pm RPA Presentation: The BEST Way to Compare HVAC Systems in the Early Project Design Phase
    Type: RPA

    The Building Efficiency System Tool™ (BEST) tool software was designed to help prospective buyers, consulting engineers, and design/build professionals analyze real-world HVAC options to pinpoint the

  • 1:30pm - 2:00pm Quality Service Contractors (QSC) Update – Making the Most of QSC Membership
    Type: Seminar

    Questions? Confusion? Ideas?

  • 1:30pm - 2:30pm The Single Most Important Piece of Business Advice
    Type: Leadership

    Customers need YOU. They are not an interruption to your job, they are the reason you have a job. So why do your CSRs dread answering the phone? Why are your technicians bothered when asked to visit “

  • 2:00pm - 3:00pm RPA Presentation: Plastic Piping Systems for Geothermal / Geoexchange
    Type: RPA

    Plastic piping materials used for geothermal ground loop piping must provide corrosion & chemical resistance, flexibility, impact resistance, and long-term hydrostatic strength (pressure capability).

  • 2:00pm - 3:30pm Quality Service Contractors (QSC) Education Session – Hearing is Not Enough - Overcome Objections and Take Control by Listening
    Type: Seminar

    This solution-based and eye-opening workshop will take a look at the negative impact that this can have in all aspects of your business

  • 2:45pm - 3:45pm Safeguard Your Business from Employee Theft
    Type: Business Management

    Don’t miss this priceless session from one of our “rockstar” presenters (and award-winning business owners).

  • 3:00pm - 4:00pm RPA Presentation: Radiant System Design – Best Practices
    Type: RPA

    Radiant heating systems are forgiving enough to be dangerous, which is why good design strategies are paramount to delivering the comfort and efficiency that radiant offers. In this workshop you

  • 3:30pm - 4:00pm Quality Service Contractors (QSC) Networking Break
    Type: QSC

    Gear down for the evening’s events with friends and colleagues.

  • 4:00pm - 5:00pm Digital Advertising & Outreach: Trends and Technology to Drive Results
    Type: Technology

    Attendees will learn how to use digital advertising with direct mail to drive better results and how to track and analyze results.

  • 4:00pm - 5:00pm Knowledge is Power: Plumbing & HVAC Codes Update
    Type: Regulations

    This session will prepare you for what to expect; we’ll clarify what’s confusing and highlight significant changes that are coming in the IPC, IMC, UPC, NSPC and UMC.

  • 5:00pm - 6:00pm First Timers Get Together
    Type: Networking

    Informal networking event, where you’ll start making valuable contacts and get a glimpse of what’s planned for the week.

  • 5:30pm - 7:30pm Connect 2019 Opening Reception
    Type: Reception

    Sponsored by Bradford White & InSinkErator

  • 5:30pm - 7:30pm Quality Service Contractors (QSC) Product and Technology Showcase Scavenger Hunt
    Type: QSC

    QSC Members will enjoy time in this area gathering information from and visiting with valuable QSC Industry Partner contacts…and they might also enjoy winning gift cards and prizes too!

  • 7:30pm - 10:30pm PHCC PAC Event: Dallara Indycar Factory
    Type: Fundraiser

    The Dallara IndyCar Factory offers visitors the chance to explore 23,000 square feet of interactive and hands-on exhibits centered around the engineering and technology of the world’s fastest sport!

  • 7:30am - 7:00pm Service Contractors Central - Powered by QSC
    Type: QSC

    Your QSC @ CONNECT experience will be made even better, more fun, more valuable and more beneficial as a result of time spent in Service Contractors Central. Virtual reality games and interaction whe

  • 8:00am - 8:45am PHCC Opening Breakfast sponsored by Bradford White
    Type: Breakfast

    Included with registration, sponsored by Bradford White.

  • 8:45am - 10:00am Talking Tech in a Non-Tech World, Sponsored by Viega
    Type: Keynote

    For more than 40 years, Richard Trethewey has been teaching America about the thing they know little about – the mysterious world of plumbing and heating. Sponsored by Viega

  • 10:00am - 2:00pm Auxiliary Silent Auction
    Type: Fundraiser

    Short description is not available at this time...

  • 10:00am - 2:00pm Product and Technology Showcase & Lunch
    Type: Trade Show

    The best opportunity you’ll have all year for networking and learning… Sponsored by Milwaukee Tool & Rheem

  • 10:00am - 2:00pm Quality Service Contractors (QSC) Product and Technology Showcase Scavenger Hunt
    Type: QSC

    QSC Members will enjoy time in this area gathering information from and visiting with valuable QSC Industry Partner contacts…and they might also enjoy winning gift cards and prizes too!

  • 2:00PM - 3:00pm Quality Service Contractors (QSC) Education Session – Employer Substance Abuse Policies and Marijuana
    Type: Seminar

    SESCO Management Consultants, QSC’s retained human resource and employment law specialist for members, will be presenting a one-hour seminar on employer substance abuse policies and marijuana. In this

  • 2:15pm - 3:15pm Legionella: It’s More Than Just a Bacteria
    Type: Technology

    Knowledge is power ... which is exactly what you’ll have after this session on Legionella and how it affects plumbing systems. UAC Showcase Seminar

  • 2:15pm - 3:15pm Preparing for the Refrigerants of the Future: Regulations and Innovations
    Type: Regulations

    Global, national and local regulations are changing the landscape of the refrigerants

  • 2:15pm - 3:15pm Screening, Hiring and Retaining the Best Employees
    Type: Leadership

    A company’s hiring and employee retention practices communicate a lot about its culture.

  • 3:00pm - 3:15pm Quality Service Contractors (QSC) Networking Break
    Type: Networking

    Pit stops are always important – and this one is no exception. Take the time to fill ‘er up as you power through to the finish line. Grab a bite and rev your engine for an evening filled with fun is

  • 3:15pm - 4:30pm Quality Service Contractors (QSC) Education Session – Energize Your Team and Shatter Sales Records
    Type: Seminar

    Are you struggling with hiring and retaining good talent? Are your sales translating into profit? QSC Business Coach Franc Exley will lead this reflective session supported by facts, figures and ane

  • 3:30pm - 4:30pm Point/Counterpoint. Utility Competition: Unfair or a New Line of Business?
    Type: Debate

    This can’t-miss session – presented point/counterpoint style – will explore both sides of this new reality.

  • 3:30pm - 4:30pm Succession Planning - Preserving Your American Dream UAC Showcase Seminar
    Type: Business Management

    As a business owner, you need to protect yourself, your family, and your business. Business succession and estate planning can be overwhelming. Join us for a conversation to discuss how you can avoid

  • 3:30pm - 4:30pm Why Does Price Win 66% of the Time?
    Type: Sales/Marketing

    Prepare to take a deep dive into your company’s brand and positioning in your market.

  • 5:30pm - 7:00pm Quality Service Contractors (QSC) Contractors Central Happy Hour
    Type: Reception

    Sponsored by Bradford White, this networking and prize-filled function is touted as a QSC@CONNECT favorite. Hear all about innovation, products and services while enjoying food, libations, entertainm

  • 5:30pm - 7:00pm Union-Affiliated Contractors (UAC) Networking Event
    Type: Networking

    This event is a must-attend for anyone interested in the success of the signatory sector of the industry. Additional fee. PRE-REGISTRATION REQUIRED

  • 7:30am - 8:45am Workforce Breakfast: Women, Workforce, Wisdom
    Type: Leadership

    Start your day off right with this powerful panel of female p-h-c business owners!

  • 9:00am - 10:30am PHCC Annual Business Meeting and Voting
    Type: Meeting

    Short description is not available at this time...

  • 10:45am - 11:45am Managing in an Uncertain Economy, Sponsored by Kohler
    Type: Keynote

    Consumers drove the economy to where it is today; where are they heading tomorrow? Sponsored by Kohler

  • 12:00pm - 1:30pm 2019 Awards Luncheon
    Type: Awards

    Sponsored by InSinkErator

  • 2:00pm - 3:15pm Government Regulations: How It Impacts HVAC and Plumbing Contractors
    Type: Regulations

    You hear that new regulations are on the horizon ... but do you understand them? Do you know how they’ll impact you? Are you prepared to take the necessary action? Join us as we cover all the proposed

  • 2:00pm - 3:15pm Strategy Matters: Build It. Execute It. Measure It!
    Type: Leadership

    Walk away with tools to genuinely put you on the path to achieving your business and financial goals.

  • 3:30pm - 4:45pm Why Should I Work for You?” The Myth of Our Industry’s Manpower and Talent Shortage
    Type: Business Management

    Come and learn why people aren’t flocking to your firm...and how to fix that.

  • 4:30pm - 9:30pm PHCC Installation and Closing Event
    Type: Reception

    At the Indy Speedway. Sponsored by Federated Insurance; Ride Along Sponsored by NIBCO