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1:30pm - 5:30pm
Delta Design Center Tour
Type: Tour
Join Delta for an interactive experience at their global headquarters in Indianapolis. Meet in the hotel lobby.
Additional fee required
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7:30am - 5:00pm
Service Contractors Central - Powered by QSC
Type: QSC
Service Contractors Central will provide the hub for all contractors to network, have fun, learn and connect with current and soon-to-be friends. This Indy-themed area located in the heart of the Wes
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8:00am - 9:15am
Creating an Innovation Culture
Type: Technology
How has the world changed since you entered the workforce? How has the culture of your company changed?
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8:30am - 10:30am
QSC Service Performance Roundtable Discussions
Type: Seminar
Ever feel like you’re missing out on something, but you can’t quite put your finger on what it is? This session will help you eliminate that fear in Indianapolis and inspire conversation on lots of
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9:30am - 10:30am
RPA Presentation: Radiant Heating Do’s and Don’ts
Type: RPA
Want to know what makes a radiant heating system work terrific? Join us to examine some of the work done by hacks that leave a terrible taste for radiant in the minds of customers as well as some work
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11:00am - 12:15pm
Issues Facing 2nd & 3rd Generation Business Owners
Type: Business Management
One of the most difficult processes a family business goes through is transitioning from one generation to another. While each generation has their own ideas of how to bring the business forward, mak
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12:00pm - 1:30pm
Quality Service Contractors (QSC) Networking Lunch
Type: Lunch
Nothing promotes relationship-building like the opportunity to “break bread” together. QSC Contractors and Industry Partners value these interactions as vitally important. These conversations allow fo
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1:30pm - 2:30pm
The Single Most Important Piece of Business Advice
Type: Leadership
Customers need YOU. They are not an interruption to your job, they are the reason you have a job. So why do your CSRs dread answering the phone? Why are your technicians bothered when asked to visit “
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4:00pm - 5:00pm
Knowledge is Power: Plumbing & HVAC Codes Update
Type: Regulations
This session will prepare you for what to expect; we’ll clarify what’s confusing and highlight significant changes that are coming in the IPC, IMC, UPC, NSPC and UMC.
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5:00pm - 6:00pm
First Timers Get Together
Type: Networking
Informal networking event, where you’ll start making valuable contacts and get a glimpse of what’s planned for the week.
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7:30pm - 10:30pm
PHCC PAC Event: Dallara Indycar Factory
Type: Fundraiser
The Dallara IndyCar Factory offers visitors the chance to explore 23,000 square feet of interactive and hands-on exhibits centered around the engineering and technology of the world’s fastest sport!
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7:30am - 7:00pm
Service Contractors Central - Powered by QSC
Type: QSC
Your QSC @ CONNECT experience will be made even better, more fun, more valuable and more beneficial as a result of time spent in Service Contractors Central. Virtual reality games and interaction whe
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2:15pm - 3:15pm
Legionella: It’s More Than Just a Bacteria
Type: Technology
Knowledge is power ... which is exactly what you’ll have after this session on Legionella and how it affects plumbing systems.
UAC Showcase Seminar
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3:00pm - 3:15pm
Quality Service Contractors (QSC) Networking Break
Type: Networking
Pit stops are always important – and this one is no exception. Take the time to fill ‘er up as you power through to the finish line. Grab a bite and rev your engine for an evening filled with fun is
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