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  • Auxiliary Marketing and Registration
    Type: Operations

    Tue., Oct. 2nd: 1:00pm-5:00pm Wed., Oct. 3rd: 8:00am-5:00pm

  • 1:00pm - 5:00pm QSC Commercial Service Peer Group Discussion
    Type: Meeting

    QSC Business Coach Beth Dobkin will lead open and informative discussions among contractors who have a commercial base of at least 50%.

  • 1:30pm - 4:00pm Chemours Support Center Tour & Training Session
    Type: Tour

    Join Chemours on a tour of their newly opened Training and Technical Support Center in Indy! Additional fee required

  • 1:30pm - 5:30pm Delta Design Center Tour
    Type: Tour

    Join Delta for an interactive experience at their global headquarters in Indianapolis. Meet in the hotel lobby. Additional fee required

  • 7:30am - 8:30am Quality Service Contractors (QSC) Member Breakfast
    Type: Breakfast

    Breakfast is the most important meal of every day and mixing and mingling are the most important parts of each QSC event!

  • 7:30am - 5:00pm Service Contractors Central - Powered by QSC
    Type: QSC

    Service Contractors Central will provide the hub for all contractors to network, have fun, learn and connect with current and soon-to-be friends. This Indy-themed area located in the heart of the Wes

  • 8:00am - 9:15am Connected Data: It’s a Valuable Business Tool!
    Type: Technology

    Sure, connected systems often lead to satisfied homeowners. But...

  • 8:00am - 9:15am Creating an Innovation Culture
    Type: Technology

    How has the world changed since you entered the workforce? How has the culture of your company changed?

  • 8:30am - 10:30am QSC Service Performance Roundtable Discussions
    Type: Seminar

    Ever feel like you’re missing out on something, but you can’t quite put your finger on what it is? This session will help you eliminate that fear in Indianapolis and inspire conversation on lots of

  • 9:30am - 10:30am RPA Presentation: Radiant Heating Do’s and Don’ts
    Type: RPA

    Want to know what makes a radiant heating system work terrific? Join us to examine some of the work done by hacks that leave a terrible taste for radiant in the minds of customers as well as some work

  • 9:30am - 10:45am “What’s it Worth?” What You Need to Know to Value and Sell Your Business
    Type: Business Management

    Set your personal feelings aside! UAC Showcase Seminar

  • 9:30am - 10:45am How to Keep Your Techs ‘Tech Savvy’ and Improve Your Bottom Line
    Type: Sales/Leadership

    Technology is moving at the speed of light these days …

  • 10:30am - 11:00am Quality Service Contractors (QSC) Networking Break
    Type: QSC

    Power Up! This break will give you those few extra moments needed to spend time with industry cohorts and refresh your energy.

  • 10:30am - 11:30am RPA Presentation: Benefits of Manifold Flow Meters in Modern Design
    Type: RPA

    This seminar will explore the design options that manifold flow meters make possible by controlling output through precise flow delivery to radiant panels.

  • 11:00am - 12:00pm Quality Service Contractors (QSC) Education Session – Inventory Control Basic Training
    Type: Seminar

    Joe Hodes, President of Hodes Company and an active and supportive QSC Associate member, will deliver this hour-long anecdotal session that will assist attendees in improving inventory control systems

  • 11:00am - 12:15pm Issues Facing 2nd & 3rd Generation Business Owners
    Type: Business Management

    One of the most difficult processes a family business goes through is transitioning from one generation to another. While each generation has their own ideas of how to bring the business forward, mak

  • 11:00am - 12:15pm Make Your Inventory Work For You!
    Type: Business Management

    Your inventory is one of the largest expenses and cash outlays in your company

  • 11:30am - 12:30pm RPA Presentation: Maximizing System & Pump Efficiency of Hydronic Systems with Air/Dirt Separation
    Type: RPA

    Air and dirt in a hydronic system have negative effects and diminish the system’s efficiency. Learn how to maximize system & pump performance in a hydronic system by utilizing air and dirt separators

  • 12:00pm - 1:30pm Quality Service Contractors (QSC) Networking Lunch
    Type: Lunch

    Nothing promotes relationship-building like the opportunity to “break bread” together. QSC Contractors and Industry Partners value these interactions as vitally important. These conversations allow fo

  • 1:00pm - 2:00pm RPA Presentation: The BEST Way to Compare HVAC Systems in the Early Project Design Phase
    Type: RPA

    The Building Efficiency System Tool™ (BEST) tool software was designed to help prospective buyers, consulting engineers, and design/build professionals analyze real-world HVAC options to pinpoint the

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Allgood Charles
Organization: Chemours


Dr. Charles (Chuck) Allgood is currently Technology Leader – Refrigerants, with Chemours (DuPont) Fluoroproducts, Wilmington, Delaware. He holds a Ph.D. in chemistry from the University of Delaware. Chuck has held a variety of research, technical service, and market development assignments during his 25 years in the refrigerants industry. He currently leads technical support, training, and a


Alter Kirk
Organization: Fast Management, Inc.


Kirk Alter is an Associate Professor in Purdue University’s Dept. of Building Construction Management, president of Fast Management, Inc., a member of the PHCC Educational Foundation’s Board of Governors and director for their management courses. He worked his way up from an apprentice to business owner, which brings a uniquely well-rounded perspective to his training sessions. Kirk is LEED accre


Alter Kirk
Organization: Fast Management, Inc.


Kirk Alter is an Associate Professor in Purdue University’s Dept. of Building Construction Management, president of Fast Management, Inc., a member of the PHCC Educational Foundation’s Board of Governors and director for their management courses. He worked his way up from an apprentice to business owner, which brings a uniquely well-rounded perspective to his training sessions. Kirk is LEED accre


Bishop Ed


Mr. Bishop works with over 600 local Winsupply companies and assisting them in providing services and resources for leading contractors in all trade industries. Ed uses his past experience as a business owner and purchasing manager for a nationwide lumber retailer to help contracting business owners improve their profitability and efficiencies.


Carter Travis
Organization: Scorpion


Travis Carter is the Vice President of Sales at Scorpion where he operates in sales, marketing, and strategic planning across a wide variety of business verticals. With a focus on the home services industry, he works to help businesses small and large increase their revenue, acquire new customers, and improve their digital brand and visibility. When out of office, Travis loves to engage his creat


Chic Dave
Organization: PHCC-National Association


Dave Chic, QSC Program Director, is a long-time association management professional. His career started in the hospitality industry, having worked for hotels, special event venues and Visit Indy. After serving as the Director of Industry Relations for the Custom Electronic Design and Installation Association (CEDIA) for twelve years he made the move to PHCC and QSC.


Ciriello-Benedict Laura
Organization: William J. Ciriello Plbg. Co., Inc.


Laura Ciriello-Benedict is a third generation plumbing contractor. She is the President of William J. Ciriello Plumbing Company in Indianapolis. She is a past President of the Greater Indianapolis Plumbing Heating Cooling Contractor’s Association (GIPHCC) as well as a past President of the Indiana PHCC. In 2007 Laura was named the Contractor of the Year for the City of Indianapolis by the GIPH


Cunniff Greg
Organization: Williams Comfort Products


Greg Cunniff, PE, has published a number of technical articles in HVAC publications and authored white papers. He is also coauthor of a textbook, "Modern Geothermal HVAC Engineering and Control Applications," published by McGraw-Hill Education. Greg previously was a consulting engineer, a temperature controls contractor, a manufacturer’s representative and a design build contractor. He has deve


Dant Brenda
Organization: Indiana PHCC


Brenda Dant is a Certified Association Executive with over 30 years of association management experience. She currently serves as the Executive Director of the Indiana Association of Plumbing-Heating-Cooling Contractors (PHCC). She is known for developing creative member-centric programs that have been duplicated throughout the country. In 2016 she was asked to serve on a roundtable that prese


Day Chris
Organization: Rheem HVAC & Water Heating Divisions


Chris Day is Rheem Manufacturing’s Vice President of Product Strategy and Engineering, for the Air Business. He has spent over two decades in the industry of HVAC and thermal management with a focus on delivering more energy efficient and reliable technologies to the marketplace. He holds a degree in Aeronautical Engineering, from Embry Riddle Aeronautical University, and is a certified Commerc


DeAngelo Bo
Organization: Viega LLC


With 30-plus years in the P&M trades and manager for one of Viega's most advanced training facilities in North America, Bo DeAngelo's passion for training is palpable. An outspoken industry bad boy, Bo pulls no punches when it comes to the stature and importance of the plumber/pipefitter and the elevation of their business practices to match their construction competence.


DeAngelo Bo
Organization: Viega LLC


With 30-plus years in the P&M trades and manager for one of Viega's most advanced training facilities in North America, Bo DeAngelo's passion for training is palpable. An outspoken industry bad boy, Bo pulls no punches when it comes to the stature and importance of the plumber/pipefitter and the elevation of their business practices to match their construction competence.


Dobkin Beth A
Organization: Quality Service Contractors


Beth Dobkin has 16 years of successful business ownership, 28 years of management and over 16 years of consulting experience and is a business management coach and director of coaching services for the Quality Service Contractors of the Plumbing Heating Cooling Contractors Association since April 2012.


Erickson Matthew
Organization: C. J. Erickson Plumbing Co.


Matt Erickson is the 4th generation owner and CEO of C.J. Erickson Plumbing Co., located in the suburbs of Chicago. After college, Matt enrolled in the local union apprenticeship school and became a licensed journeyman plumber in 2000. The transition from 3G to 4G took place in 2007 when Bill Erickson retired from his position as CEO. Matt currently serves as Chair for the PHCC’s Construction Con


Exley Franc S.
Organization: Quality Service Contractors


Franc Exley is the newest QSC team member, bringing many years of coaching and industry experience to the table. Franc comes to QSC from Aire Serv & Mr. Rooter where he worked since 2001 as Franchise Consultant, Sales Trainer and Underground Division Instructor. Previously, Franc was owner and operator of a local heating and air conditioning business, with locations in Macon and Savannah, Georgi


Feddon David
Organization: Feddon Mechanical LLC


David W. Feddon is President of Feddon Mechanical in Florida. Dave received his Florida State Plumbing Masters License in 2003 and followed with a Florida State Mechanical Master in 2015. Dave has over 36 years in the building trades most spent in the plumbing and mechanical trades with the last 16 years as a business owner. He has served on the Pinellas County Construction Licensing Board and c


Ford William B.
Organization: SESCO Management Consultants


William E. (Bill) Ford is President and CEO of SESCO Management Consultants. He has been with the firm for 26 years. He is a generalist human resource management consultant specializing in family business consulting, compensation, Wage and Hour, EEO representation, organizational development, labor relations and compliance to federal and state employment regulations. Ford has been engaged and ha


Frame David
Organization: Bob Frame Plumbing Services Inc.


David P. Frame is CEO and 3rd generation owner of Bob Frame Plumbing Services Inc., a 4th generation business in South Bend, IN. Currently Dave serves as Vice Chair for UAC (Union Affiliated Contractors) and on the Health & Welfare Committee for Local 172 & St. Joseph Valley PHCC in addition to serving as Chair on the Insurance Safety and Risk Management Committee for National PHCC & Federated In


Goodman Gray
Organization: Federated Insurance


Gray Goodman is the Great Lakes Regional Manager for Federated Insurance. He was hired by Federated Insurance in November of 2004 as a Marketing Representative in Mississippi where he worked for eight years. He was promoted to District Marketing Manager in 2012 for Mississippi and Louisiana. He was recently appointed to his current position and is responsible for the States of Michigan and India


Greene Charles "Chip" E.
Organization: Greene & Associates, Inc.


Chip is President of Greene & Associates, Inc., a mechanical contracting firm based in Macon, Georgia. Chip is a graduate of Mercer University with a Bachelors of Business Administration degree in management. He now has over 30 years’ experience working on commercial HVAC and plumbing projects in the educational, medical, and institutional markets. His career started in high school working part t


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