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Event Profile

Front Line Service Technician Training - New Jersey

September 18 — 19, 2019
Ace Plumbing Heating and Electrical Supplies, Inc.
667 S Delsea DR
Vineland, NJ 08360-4458 
Not available
This event has a fee
Limited Space! Only 20 seats open for this class.
Sponsored by New Jersey PHCC
 Powered by Quality Service Contractor
Instructed by QSC Business Coach Franc Exley
This two-day class will teach plumbing and HVAC service technicians the mindset, concepts and techniques they need to succeed.The program is centered around QSC’s Service Delivery System.This is a highly interactive program with exercises, examples and role playing to help technicians hone their skills.
Key Topics
· What is Success?
· Mindset and Attitude
· Brand and Value
· Customer Experience
· Customer Loyalty
· Understanding Customer Needs
· Overcoming Sales Objections
· Being Persuasive
- Upselling
Time: 8:00am-5:00pm

To request a registration form, please email dalton@naphcc.org

Registration Cutoff: September 12, 2019 

Questions: Contact Dawn Dalton (QSC Department) (703) 237-8100 dalton@naphcc.org

Refund Policy: Cancellations on or before September 12, 2019 will be charged a $50 cancellation fee. NO REFUNDS for cancellations after September 12. Attendee substitutions are always permitted at no charge.

Sessions information is not available at this time.

Track information is not available at this time.

Exley Franc S.
Organization: Quality Service Contractors

Sponsor information is not available at this time.