Front Line Service Technician Training - New Jersey
September 18 19, 2019
Venue:Ace Plumbing Heating and Electrical Supplies, Inc.
667 S Delsea DR
Vineland, NJ 08360-4458
Fee(s):This event has a fee
Limited Space! Only 20 seats open for this class.
Sponsored by New Jersey PHCC
Powered by Quality Service Contractor
Instructed by QSC Business Coach Franc Exley
This two-day class will teach plumbing and HVAC service technicians the mindset, concepts and techniques they need to succeed.The program is centered around QSC’s Service Delivery System.This is a highly interactive program with exercises, examples and role playing to help technicians hone their skills.
· What is Success?
· Mindset and Attitude
· Brand and Value
· Customer Experience
· Customer Loyalty
· Understanding Customer Needs
· Overcoming Sales Objections
· Being Persuasive
Registration Cutoff: September 12, 2019
Refund Policy: Cancellations on or before September 12, 2019 will be charged a $50 cancellation fee. NO REFUNDS for cancellations after September 12. Attendee substitutions are always permitted at no charge.