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QSC Front Line Service Technician Training - New Jersey

Date(s):
September 18 — 19, 2019
Venue:
Ace Plumbing Heating and Electrical Supplies, Inc.
667 S Delsea DR
Vineland, NJ 08360-4458 
Website:
Not available
Fee(s):
This event has a fee
Description:
Limited Space! Only 20 seats open for this class.
 
Sponsored by New Jersey PHCC
Instructed by QSC Business Coach Beth Dobkin
 
This two-day class will teach plumbing and HVAC service technicians the mindset, concepts and techniques they need to succeed.The program is centered around QSC’s Service Delivery System.This is a highly interactive program with exercises, examples and role playing to help technicians hone their skills.
 
Key Topics
· What is Success?
· Mindset and Attitude
· Brand and Value
· Customer Experience
· Customer Loyalty
· Understanding Customer Needs
· Overcoming Sales Objections
· Being Persuasive
- Upselling
 
Time: 8:00am-5:00pm

To request a registration form, please email dalton@naphcc.org

Registration Cutoff: September 12, 2019 

Questions: Contact Dawn Dalton (QSC Department) (703) 237-8100 dalton@naphcc.org

Refund Policy: Cancellations on or before September 12, 2019 will be charged a $50 cancellation fee. NO REFUNDS for cancellations after September 12. Attendee substitutions are always permitted at no charge.
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Gold Rebecca
Organization: Quality Service Contractors

Sponsor information is not available at this time.