Speakers
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Alter Kirk (Fast Management, Inc.)
Alter Kirk (Fast Management, Inc.)
Session: Latinx! Understanding Demographics and Your Industry’s FutureBio: Kirk Alter is an Associate Professor in Purdue University’s Dept. of Building Construction Management, president of Fast Management, Inc., a member of the PHCC Educational Foundation’s Board of Governors and director for their management courses. He worked his way up from an apprentice to business owner, which brings a uniquely well-rounded perspective to his training sessions.
Appelman Scott
Session: The Sky’s the Limit: A Local Company’s StoryBio: Scott Appelman is the founder and president of Rainbow Ryders, Inc.- the largest balloon ride business in the United States. Rainbow Ryders operates 26 balloons year round doing over 2200 flights per year. Flying over 22,000 passengers annually. Rainbow Ryders’ pilots have flown in 45 states and managed events in Colorado Springs, Phoenix, Chihuahua and Guadalajara, Mexico
Applegate Tom (Natl Council Local Adminstrs Career & Tech Educ)
Barba John (Taco)
Session: Residential Smart Pumps – Application, Operation, Myths and RealitiesBio: ohn Barba has been in the heating industry most of his life, growing up in his family’s plumbing and heating business outside of Boston. John’s practical experience includes everything from ditch digging and drain cleaning to boiler piping and PEX installing, as well as business management and contractor sales. Since 1995, John has trained over 27,000 contractors on the fine art and subtle science of hydronic heating design and installation through highly interactive, entertaining and informative seminars.
John is National Training Manager for Taco, Inc, the leading manufacturer of commercial and residential hydronic circulators, controls and accessories. He is the 2012-2014 winner of the Carlson-Holohan Industry Award of Excellence, and was named the Industry’s Best Instructor & Trainer in 2015 by AHRI.
Barba John (Taco)
Session: Residential Smart Pumps – Application, Operation, Myths and RealitiesBio: John Barba has been in the heating industry most of his life, growing up in his family’s plumbing and heating business outside of Boston. John’s practical experience includes everything from ditch digging and drain cleaning to boiler piping and PEX installing, as well as business management and contractor sales. Since 1995, John has trained over 27,000 contractors on the fine art and subtle science of hydronic heating design and installation through highly interactive, entertaining and informative seminars.
John is National Training Manager for Taco, Inc, the leading manufacturer of commercial and residential hydronic circulators, controls and accessories. He is the 2012-2014 winner of the Carlson-Holohan Industry Award of Excellence, and was named the Industry’s Best Instructor & Trainer in 2015 by AHRI.
Bray Janet B.
Chester Eric
Clark Christopher (Ferguson Enterprises, Inc)
Session: Data-Driven Decisions: How to Drive Efficiency in Your BusinessBio: Chris Clark is the Director of Customer and Market Analytics at Ferguson Enterprises in Newport News, VA. He started at Ferguson in 2005 as the Senior Market Research Analyst and now leads Ferguson’s Market Research and Customer Analytics programs.
In his current role, Chris oversees Ferguson’s Market Research, Customer Experience, Customer Insights, and Digital Analytics teams. Their combined efforts include customer behavior modeling, predictive analytics and forecasting.
Chris received his B.S. in Marketing and M.S. in Information and Communication Sciences at Ball State University before pursuing an M.A. in Economics at Old Dominion University. His previous roles include Sr. Business Development Project Manager at Ferguson and Director of Market Intelligence at UnitedHealth in Minneapolis, MN.
Cohen Kevin (Kevin Cohen Plumbing Inc)
Criniti Jim (Zoom Sewer & Drain, Inc.)
Session: How to Find and Keep Great Techs! Bio: Jim Criniti is the president of Zoom Drain in Philadelphia and one of the founders of the Zoom Drain franchise. With help from great mentors and business coaches, he’s grown his business from one used white truck into a multi-shop multi-million dollar drain and sewer cleaning company, and in addition, has helped create a growing franchise system that currently operates in 10 states.
DeAngelo Bo (Viega LLC)
DeAngelo Bo (Viega LLC)
Session: Press Tool Meets Old School Bio: With 30-plus years in the P&M trades and manager for one of Viega's most advanced training facilities in North America, Bo DeAngelo's passion for training is palpable. An outspoken industry bad boy, Bo pulls no punches when it comes to the stature and importance of the plumber/pipefitter and the elevation of their business practices to match their construction competence.
Dickinson Brigham (Power Selling Pros)
Session: Turn Customers into Raving Fans: How to Win Them Over on the Phone and in the HomeBio: Brigham Dickinson is president of Power Selling Pros and founder of the Power Certification Program, a call handling training program that holds teams accountable to booking calls and creating WOW Experiences over the phone. Brigham started Power Selling Pros when he saw that call handlers needed assistance consistently converting calls to bookings back in 2009.
Dobkin Beth A (Quality Service Contractors)
Session: Quality Service Contractors (QSC) Solution Lab: Monster TrucksBio: Beth Dobkin has 16 years of successful business ownership, 28 years of management and over 16 years of consulting experience and is a business management coach and director of coaching services for the Quality Service Contractors of the Plumbing Heating Cooling Contractors Association since April 2012.
Dobkin Beth A (Quality Service Contractors)
Finch Jon (Milwaukee Tool)
Session: Help Wanted! Recruit & Retain Your FutureBio: Jon Finch is the VP of Training and Recruiting for Milwaukee Tool. He has spent the last 18 years working on finding the best people to help the company realize growth over 20% each year. Jon embraces the technology for each generation entering the business and has focused on the profitability required to sustain growing business needs.
Fong William (Air-Conditioning, Heating & Refrigeration Institute)
Session: Simplified: AHRI’s New Directory of Certified Product PerformanceBio: William is the VP of IT and Business Solutions at AHRI. Prior to joining AHRI, he was the SVP of IT Solutions at Intersections Inc., a leading provider of identity risk management services. William also held key management positions at AARP.
William earned a Bachelor’s degree from the University of Virginia, an MS and an MBA from George Mason University
Frew Susan (Sunshine Plumbing Heating Air)
Session: Be the Employer of Choice: ROCKSTAR BenefitsBio: Having coached 17 different trades to success Susan Frew now uses her experience to propel their family plumbing business. Susan Roberts Frew is a former International VP with AT&T Wireless, Business Coach with ActionCOACH business Coaching, Instructor for the SBA’s national Emerging Leaders program, radio host of “Coaching Not Just for Sports” on ESPN radio in Denver.
Gold Rebecca (Quality Service Contractors)
Session: Quality Service Contractors (QSC) Solution Lab: All Aboard!Bio: Rebecca Gold is a business coach for the Quality Service Contractors of the Plumbing Heating Cooling Contractors Association since November 2015. She is a strategic adviser and coach driven by a relentless passion to help small business owners get what they really want, in business and in life.
Gold Rebecca (Quality Service Contractors)
Gold Rebecca (Quality Service Contractors)
Gordon-Moffett Sharon (Central New Mexico Community College)
Hanks Les (Quality Service Contractors)
Hanks Les (Quality Service Contractors)
Hanks Les (Quality Service Contractors)
Harris James M. (Wells Fargo)
Hart Amy (Continental Plumbing Services, LLC)
Session: Using Technology to Improve Team CommunicationBio: Amy is a former elementary school teacher who joined the family plumbing business in 2012. She currently wears many hats (everything but service technician) in the company which was started by her husband. She enjoys spending time with her family and three miniature dachshunds, and can often be found training for her next half marathon. Amy also loves wine and all things Disney.
King Ruth (HVACChannel.tv)
Session: 21 Ways to Increase Productivity and ProfitabilityBio: Profitability Master Ruth has worked in the plumbing and HVAC industry since 1987. She consults finance, growth, and operations challenges. Ruth is especially proud of one contractor she helped climb out of a big hole. Starting with a negative $400,000 net worth, the company is profitable with a positive net worth.
Ruth's goal is to enlighten you and help you operate a profitable company.
Lebrasseur Francois (A.O. Smith Corporation)
Session: Efficient Water Heating: Past, Present and FutureBio: Francois Lebrasseur is Business Development Manager Utility Sector at A. O. Smith. Francois helps electric and gas utilities and A. O. Smith distributors implement midstream and upstream incentives which are up to 10X more effective than downstream consumer mail-in rebates. Francois also collaborates with utilities on outreach campaigns to drive consumer demand for ENERGY STAR water heaters.
Ledoux Elizabeth (vNacelle)
Session: Business Ownership Transitions: A Fun and Rewarding JourneyBio: Elizabeth Ledoux loves being an entrepreneur and enjoys helping other entrepreneurs grow their businesses. Over the last 24 years, she has taken hundreds of privately-held business owners and their management teams to next level of growth and business value. She is a recognized leader in succession planning. Elizabeth is the founder and CEO of vNacelle Consulting.
Levi Al
Session: How to Find and Keep Great Techs! Bio: Al Levi, The 7-Power Contractor, teaches contractors to run their businesses with less stress and more success through his book, online courses and his exclusive 1-to-1 consulting practice.
Al’s latest business adventure is being a part of Zoom Franchise Company at www.zoomdrain.com/franchise-opportunity. It’s a living example of the power of manuals and more— in action.
Lewis Craig J. (R.E.C. Industries Inc. - Bryan)
Lokar Connor
MacNevin Lance (Plastics Pipe Institute)
Session: Providing Safety, Efficiency and Value with Hydronic Snow MeltingBio: Lance is the director of engineering for the Building & Construction Division at the Plastics Pipe Institute (PPI). He has been in the plastic pipe industry since 1993, involved with hydronic radiant heating and cooling applications, snow melting, geothermal ground loop piping systems, plumbing, and fire protection systems. In addition to technical research, advocacy, and training, Lance also works with mechanical codes and piping standards. He is a member of ASHRAE, IAPMO, IGSHPA, and RPA, and serves as Technical Committee Chair for the Uniform Solar, Hydronic & Geothermal Code (USHGC).
McKinney Rob (JBKnowledge, Inc.)
Michalowicz Mike
Session: The Pumpkin Plan: A Simple Strategy for Growing a Remarkable BusinessBio: Michalowicz is the entrepreneur behind three multi-million dollar companies and is the author of Profit First, The Pumpkin Plan and what BusinessWeek deemed the entrepreneurs cult classic, The Toilet Paper Entrepreneur. Mike is a former small business columnist for The Wall Street Journal, and regularly travels the globe as entrepreneurial advocate.
Philen Thomasena (Daikin North America. LLC)
Session: HVAC Apprentice Training SeminarBio: Thomasena has worked in the HVAC-R industry since 1986 as a technician, a contractor, an instructor, a designer, and a consultant. She holds an Associate of Science in Residential Air Conditioning from Eastfield Community College and a Bachelor of Science in Adult Education and Instructional Design from Texas A&M University in Commerce. Thomasena has taught HVAC-R courses for both community colleges and trade schools since 2002 and designed course material for corporate environments, trade seminars, and learning institutions. Thomasena has worked for Daikin North America for 9 years as a technical trainer and is currently the Educational Partnership Administrator for colleges and schools.
Ricker Matt (Emerson Climate Technologies Inc)
Session: HVAC Apprentice Training SeminarBio: With the predicted shortage of HVAC technicians on the rise, troubleshooting of HVAC/R systems need to be completed more thorough and in a shorter amount of time. This session will get you up to speed on root cause when troubleshooting HVAC/R systems. Learn total system diagnosis instead of replacing just the faulty component. Total system diagnostics must be at the forefront of system diagnosis to prevent costly call backs. Join me to learn more about system troubleshooting and the emerging trends in the HVAC industry!
Russell Mike (Federated Insurance)
Session: Gain a Competitive Advantage Through BondingBio: Mike Russell is the Surety Marketing Manager for Federated Insurance and Granite Re. Mike and his team of Surety Marketing Specialists are responsible for integrating the surety products and services offered by Granite Re. Granite Re is an independent, wholly owned subsidiary of Federated Insurance, acquired in 2017.
Scott-LeGrande Raylene (PHCC-National Association)
Smith Anja (All Clear Plumbing)
Session: Self-Funded Marketing: Stop Depending on Word-of-Mouth, Without Spending an Extra CentBio: Anja Smith is a proud plumbers daughter and advocate for the trades. She holds a degree in graphic design as well as business administration, which have helped her little family business grow. Since 2012, she has proudly co-owned and co-managed All Clear Plumbing with her parents. As a regular contributor to Plumber Magazine, she began serving up business advice to other plumbing companies.
Stepanek Brandon (A.O. Smith Water Products Company)
Session: Efficient Water Heating: Past, Present and FutureBio: Brandon Stepanek has been with A. O. Smith for 5 years and is currently in the role of National Field Marketing Manager. He is a 2007 graduate of the University of Minnesota in Mankato. Brandon's responsibilities include A. O. Smith's contractor loyalty and marketing efforts, as well as driving acceptance and utilization of the company's vast high efficiency product offering into the U.S. utility sector.
Werthman William (Legend Valve)
Session: Plumbing Apprentice Training SeminarBio: Bill Werthman is a licensed builder and master plumber in the state of Michigan. He grew up in the plumbing and hearing industry working for several years as a plumber, trainer, and manager for a large production plumbing company. He holds the most recent RPA ASSE 19210 certification as an installer and a trainer. Throughout these years he has been an advocate for training, participating in license certification classes for the state of Michigan, and a regular trainer at PHCC national and regional events. Bill’s technical and practice experience is ideal for his role as the primary instructor for Legend University and the Legend LoopCAD software.
Werthman William (Legend Valve)
Session: Presentation: Hydronic Flooring Installation Practices and GuidelinesBio: Bill Werthman is a licensed builder and master plumber in the state of Michigan. He grew up in the plumbing and heating industry working for several years as a plumber, trainer, and manager for a large production plumbing company. He holds the most recent RPA, ASSE 19210 certification as an installer and a trainer. Throughout these years he has been an advocate for training, participating in license certification classes for the state of Michigan, and a regular trainer at PHCC national and regional events. Bill’s technical and practical experience is ideal for his role as the primary instructor for Legend University and the Legend LoopCAD software.
White Chuck (PHCC-National Association)
Session: Decoded: Legislative and Regulatory Rules and RegsBio: Charles “Chuck” R. White serves as Vice President of Regulatory Affairs for PHCC—National Association. White works closely with government regulatory bodies, such as the DOE, and serves on a number of councils and coalitions including NSPC, PERC, ABPA and IAPMO as a representative of PHCC’s contractors.
Wood Henry (Ferguson Enterprises, Inc)
Session: Data-Driven Decisions: How to Drive Efficiency in Your BusinessBio: Henry Wood is the Vice President of Residential Trade Business Development for Ferguson. With a focus on execution and alignment, he is responsible for the overall strategic direction of the company’s residential business. Over his 23-year career, he has held branch and corporate roles covering many aspects of the business. Henry also represents Ferguson on the PHCC Educ. Foundation Board of Gov.