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Event Information
T.O.P.S. Technician Training 10/19/2017 San Antonio TX                    Register Now
Date: October 19, 2017
Location: San Antonio PHCC
Presented by San Antonio PHCC
This 1 day course instructed by Quality Service Contractors' (QSC) Business Success Coach, Les Hanks is designed for service providers to help them understand and develop specific attitudes and activities that will improve their level of professionalism before, during and after their time spent with the customer.

   Delivery System
Step 1– Starting Your Day
Step 2– Arriving at the Job
Step 3– Greeting Your Customer
Step 4– The Interview Process
Step 5– Presenting Solutions
Step 6– Obtaining Approvals
Step 7– Setting up a Clean Work Environment
Step 8– Completing the Job
Step 9– Offering Options
Step10– Cleaning Up
Step11– Presenting the Invoice
Step12– Completing the Experience
• Personal accountability
• Goal Setting
• Why are successful people successful? What are their secrets?
• Service from the customer’s point of view
• Why customers won’t do business with us (you) again?
• What are customers looking for?
• Personality types: Learning to work with each type will make your job easier
Location: PHCC of San Antonio Office
10103 Broadway
San Antonio, TX 78217

On Site Contact:
Heidi Trimble (210) 824-7422 /
Time: 8:00am-4:00pm
Registration Fee:
PHCC Member: $149 per person
Non-PHCC Member: $199 per person
Questions regarding registration? Please call the PHCC National office (703) 237-8100 ext. 893 (Dawn) or email


180 S. Washington Street - Suite 100 - Falls Church, VA 22046
Phone: (703) 237-8100 - (800) 533-7694 - Fax: (703) 237-7442