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Event Information
T.O.P.S. Technician Training - January 17, 2018 - Spring, TX                    Register Now
Date: January 17, 2018
Presented by PHCC Texas
This 1 day course instructed by Quality Service Contractors' (QSC) Business Success Coach, Les Hanks is designed for service providers to help them understand and develop specific attitudes and activities that will improve their level of professionalism before, during and after their time spent with the customer.

   Delivery System
Step 1– Starting Your Day
Step 2– Arriving at the Job
Step 3– Greeting Your Customer
Step 4– The Interview Process
Step 5– Presenting Solutions
Step 6– Obtaining Approvals
Step 7– Setting up a Clean Work Environment
Step 8– Completing the Job
Step 9– Offering Options
Step10– Cleaning Up
Step11– Presenting the Invoice
Step12– Completing the Experience
• Personal accountability
• Goal Setting
• Why are successful people successful? What are their secrets?
• Service from the customer’s point of view
• Why customers won’t do business with us (you) again?
• What are customers looking for?
• Personality types: Learning to work with each type will make your job easier

Location: Milton Frank Plumbing Company, Inc. - 17304 Stuebner Airline Road - Spring, TX

Time: 8:00am-5:00pm
Registration Fees
QSC Member: $149 per person
PHCC Member: $149 per person
Non-PHCC Member: $199 per person
Registration Cutoff: January 1, 2018
Refund Policy: Cancellations on or before January 1, will be charged a $50 cancellation fee. NO REFUNDS for cancellations after January 1.
Attendee substitutions are always permitted at no charge.
Questions regarding registration? Please call the PHCC National office (703) 237-8100 ext. 893 (Dawn) or email


180 S. Washington Street - Suite 100 - Falls Church, VA 22046
Phone: (703) 237-8100 - (800) 533-7694 - Fax: (703) 237-7442