T.O.P.S. Technician Training 10/23/2017 Piscataway, NJ
Date: October 23, 2017
Location: Aaron & Company
Presented by the New Jersey PHCC
Sponsored by: Aaron & Company
This 1 day course instructed by Quality Service Contractors' (QSC) Business Success Coach, Rebecca Gold
is designed for service providers to help them understand and develop specific attitudes and activities that will improve their level of professionalism before, during and after their time spent with the customer.
TECHS WILL LEARN:
Step1 – Starting Your Day
Step2 – Arriving at the Job
Step3 – Greeting Your Customer
Step4 – The Interview Process
Step5 – Presenting Solutions
Step6 – Obtaining Approvals
Step7 – Setting up a Clean Work Environment
Step8 – Completing the Job
Step9 – Offering Options
Step10 – Cleaning Up
Step11 – Presenting the Invoice
Step12 – Completing the Experience
• Personal accountability
• Goal Setting
• Why are successful people successful? What are their secrets?
• Service from the customer’s point of view.
• Why customers won’t do business with us (you) again?
• What are customers looking for?
• Personality types: Learning to work with each type will make your job easier
Time: 8:00am - 5:00pm
Location: Aaron and Company, 30 Turner Place, Piscataway, NJ / Ph: (732) 752-8200
PHCC Members: $149.00 per person
Non Member: $199.00 per person
Registration Cutoff: October 13, 2017
Cancellation Policy: Cancellations on or before October 13, will be charged a $50 cancellation fee.
NO REFUNDS for cancellations after October 13. Attendee substitutions are always permitted at no charge. All cancellations and changes must be submitted in writing to firstname.lastname@example.org
If you have questions regarding registration, please call the PHCC National office (703) 237-8100 ext. 893 (Dawn) or e-mail email@example.com